Customer Road Map

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Customer Road Map

Customer Road Map for strategic Marketing and Action plan

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English

PHMC GPE LLC Products Line	“Customer Relationship” Base Competitive Avantages	Increase the Client Base Value	Increase Customer Share	Improve working Methods	More motivated teams	Increase Shareholders Value
Research Products	Empirical knowledge of Clients Empirical knowledge of Team Work motivation & involvment	ANALYSIS, CONCLUSION & RECOMMENDATION
Listening & Advice Phase	Improve understanding of commercial environment , affect value, competition and « business logic » . capability to design a brand new "relational " Strategy for different types of Clients. Tool to improve Client Base value
Training & Coaching Cursus CRMM	Capability to refine CRMM strategy Implémentation of CRM stratégique plan Improve customer loyalty Focus on high added value customers
Training & Coaching Cursus CS	Help teamwork to take care of "key " accounts Higher bi-lateral efficiency; new work methods Increase the number of customer exchanges
Research Products	Start 2nd cycle	COACHING - FOLLOW UP - MEASUREMENT
Legend : Extremly Important - Very Important - Important

Français

PHMC GPE LLC Ligne de Produits	Base “Customer Relationship” Avantages Compétitifs	Augmente la valeur de la Base Client	Augmente La part de Client	Améliore les méthodes de Travail	Des équipes plus Motivés !	Augmente la valeur des actionnaires
Produits de Recherche	Connaissance empirique des Clients Connaissance empirique de l’Energie et de la motivation des collaborateurs	ANALYSES, CONCLUSIONS & RECOMMANDATIONS
Phase d 'Ecoute & de Conseil	Augmente la compréhension de l’environnement commercial, de la valeur de l’affect, de la compétition et de la « business logic » . capacité à créer une nouvelle stratégie « RELATIONNELLE » pour différents Clients. Outils pour augmenter la valeur de la Base Client
Formation & Coaching Cursus CRMM	Capacité à affiné les stratégies CRMM Implémentation du plan stratégique CRM Augmentation de la « fiabilité » des Clients Concentration sur les Clients à forte valeur ajouté
Formation & Coaching Cursus CS	Meilleure préparation des collaborateurs à prendre soin des comptes “clé” Plus grande efficacité réciproque et nouvelles méthodes de travail Augmente les échanges et les contacts avec les Clients
Produits de Recherche	Début d’un 2nd cycle	COACHING - SUIVI - MESURES
Légende : Extrèmement Important - Très Important - Important

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We believe in what we do, and that it is worth doing well. Others may see this as a cost-adding factor.
We at PHMC GPE believe that our working model will bring added value for our Customers to strengthen their businesses.

PHMC GPE LLC is an innovative company constantly keeping its knowledge and skills up-to-date. We are providing solutions to our clients meeting ROI and maintaining profitability.
PHMC GPE LLC is constantly working on new innovations. This ensures our clients to get flexible and scalable solutions.