::: PHMC GPE LLC ::: MARKETING & CORPORATE COMMUNICATION AGENCY
Friday, 16 March 2012 07:35
Free Giveaway of the week: Quality of Services
To think about the quality of service from a strategic point-of-view can be also thinking objective quality. It is something we can measure; what is the service level, how many objects we can deliver out of the warehouse, is it 99% and 98%. How it is experienced, what is the quality of the episodes in the customer relationship, what is the quality of critical episodes?
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Marketing
