PHMC GPE LLC - Marketing, Corporate Communication, Social Media
Website URL: http://phmcgpe.net
Friday, 16 March 2012 07:35 Published in Marketing
To think about the quality of service from a strategic point-of-view can be also thinking objective quality. It is something we can measure; what is the service level, how many objects we can deliver out of the warehouse, is it 99% and 98%. How it is experienced, what is the quality of the episodes in the customer relationship, what is the quality of critical episodes?
Tuesday, 02 October 2012 22:10 Published in Marketing