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PHMC GPE
PHMC GPE LLC - Marketing, Corporate Communication, Social Media
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To think about the quality of service from a strategic point-of-view can be also thinking objective quality. It is something we can measure; what is the service level, how many objects we can deliver out of the warehouse, is it 99% and 98%. How it is experienced, what is the quality of the episodes in the customer relationship, what is the quality of critical episodes?
Free Giveaway de la semaine: Plan de coordination de votre évènement.
Le temps du cloisonnement est révolu, désormais l’entreprise se doit d’être ouverte sur le monde extérieur, car ce n’est pas uniquement son produit ou service qui définit sa personnalité, car son environnement attend plus d’elle, en terme d’implications sociales, culturelles et humaines.
When many businesses look at a customer they see the value of the first sale. If Sue bought a product worth $39 many companies would see Sue as being worth $39 in revenue. Then if, and only if, later on Sue buys, say, another $39 product from you will she be seen as worth $78 in revenue. Let's assume S Company looks at customer value this way.
